CHILDREN POLICY:
Children under 3 years old travel free of charge.
Children under 12 years old pay 60% of the fare.
(Retired persons and persons with disabilities pay 90% of the fare, upon presentation of supporting documentation).
Passengers must be informed that they are required to sign the health declaration and liability and risk acknowledgment form at the beginning of each excursion.

Cancellation policy: You may cancel the service without penalty up to 7 days prior to the activity. Between 3 and 7 days prior, the penalty will be 50% of the total cost of the excursion. Between 0 and 3 days prior to the activity, the penalty will be 100% of the total cost.

Returns and refunds: If you request a refund, the transaction fee corresponding to the payment method used will be applied: 10% for credit card payments in a single payment (for payments in installments, the corresponding fee will be applied according to the interest rate charged) and 5% for payments by bank transfer. Refunds made by credit card will be credited within an estimated period of 20 to 30 business days, depending on the processor and the bank with which the purchase was made.

Operating conditions: Excursions are not canceled due to bad weather, except for boat trips, which may be suspended for safety reasons in the event of strong winds. The order of activities may be changed without prior notice. Entrance fees to national parks are not included, unless otherwise stated.

Requirements for trekking: For excursions that include trekking, it is mandatory to have high-top trekking boots, a backpack, a water bottle, and waterproof clothing.